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Minimising the Impact on Customers

Wightlink recently announced changes to help secure the future of its services to and from the Isle of Wight.  In doing so, Wightlink committed to protecting customers as much as possible from the rising costs faced by the business.  

Wightlink is therefore pleased that it has been able to hold 2013 price rises for IOW Resident fares, Multilink Tickets, Season Tickets and foot passenger tickets at inflation or below.

In addition, in response to customer feedback Wightlink will no longer charge admin fees for reprinting tickets or making changes to Multilink tickets.

Wightlink is also simplifying the fare structure and has confirmed the continuation of its key discount schemes for important groups of customers for 2013:

• A simplified two tiered fare structure compromising Standard & Economy fares is being introduced.  The Economy range will include a variety of fares including Day Returns and Period Returns.

• The new Economy fares will replace (at a similar price level) tickets such as Dream Ticket & Nightflyer

• Customers purchasing a stay away of 5 nights or more, will purchase two single fares, offering more flexibility and convenience 

• Evening Flyer foot passenger ticket  will be available on the Fishbourne-Portsmouth car ferry route after 1600 hours

• E-Ticketing is now fully operational on the Ryde Pier Head-Portsmouth Harbour catamaran service and the Fishbourne-Portsmouth car ferry route.  It will be operational on Yarmouth-Lymington shortly.

Discount schemes

Healthcare discount - The discount of 50% will continue for NHS funded appointments on the mainland.  

Disabled ‘blue badge’ discount - the discounts of up to 40% will continue for blue badge holders, bookings can also be made online.  

Senior Citizen discounts – will continue on foot passenger fares. 

Student discounts – will continue on foot passenger tickets: Season Tickets (including academic) and multilink tickets.

Tesco Clubcard tokens – are accepted on all Standard bookings 

Wightlink reward programme – customers can sign up to Wightlink’s reward programme when purchasing ANY season ticket or book of multilink tickets.  

Russell Kew, Chief Executive Officer of Wightlink commented ‘We have worked hard to minimise the impact on customers of the rising costs and difficult economic climate faced by the business. I am pleased that we have managed to hold  2013 price rises on IOW Resident fares, Multilink Tickets, Season Tickets and foot passenger tickets to be in line with or below inflation’

New Ships News

Keep up to date with developments regarding the new Lymington - Yarmouth ferries on the New Ships page.

Read more

Wight Class Ships on Lymington - Yarmouth route

 

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