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Privacy Policy

How Wightlink use and protect your personal information
You cannot unknowingly reveal personal information by browsing our website or by making online bookings.
All personal information that is captured by our online booking service is by your permission only and will not be issued or supplied to any third party agencies.

There are areas on our online booking service where we will ask you to complete personal details about yourself and also when you sign up to receive notification of special offers either from our online booking system or via our special offers section on our website.

All information regarding your personal details is held in line with the Data Protection Act 1998 and will be updating when required in accordance with changes in legislation as per the below statement.

Wightlink is required under the UK Data Protection Acts 1984 and 1998 to comply with the conditions concerning the storage and disclosure of personal information relating to you in order to prevent access by unauthorised parties.

Wightlink use the information which it holds about you to process your order. Information collected on the placing of an order will include your name, email address, delivery address, credit or debit card number, security number, start and expiry date, and if applicable, vehicle make/model, registration number, length and height. This allows Wightlink to process and fulfil your order and to notify you of the status of your order. Your telephone number will be required in order to contact you should there be a problem with your order. This number may be given to couriers used by Wightlink.

Understanding website cookies and how Wightlink use them
When you access the website, Wightlink may use a secure server. If so, the secure server will encrypt all information which is entered by you before it is sent to Wightlink.

"Cookies" are those pieces of information that are stored by your browser on the hard drive of your PC and refer also to those pieces of information which are stored by the server for the benefit of Wightlink. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The following table details the cookies that are essential for the running of our website. Without the use of these cookies parts of our website would not function (i.e. you will not be able to make a booking via the website).

Cookie Name Purpose
ASP.NET_SessionId This cookie is essential to maintaining your transaction - Session related cookies in .NET
.ASPXAUTH Determines if user is authenticated for the booking and payment process.
RevenuePlus Is used for store user authentication

The table below details the cookies that you may come into contact with on our website.

Cookie Name Purpose
Google Analytics _utma _utmb _utmc _utmz These cookies are used to collect anonymous information about how visitors use our site. We use the information to compile reports and to help us improve the site for your benefit. The cookies can collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages visited.
geo This cookie detects whether you come from the mainland or the IOW and adjusts the information on the Wightlink website accordingly.
Mediaplex svid mojo3 We use Mediaplex to track online advertising to the Wightlink website to see how effective it is.
_atuvc This cookie is used across the Wightlink website so that users can bookmark and share content across a range of social media networks.

Wightlink use Facebook, Twitter, YouTube and Google+ to allow you to interact and share content easily via these channels, and AddThis to allow you to share information via a selection of social networks. We also work with a number of third parties including LateRooms, National Express, SWT, Holidays Lettings etc who may also use cookies. We have no control over these cookies but you can find full details on the individuals’ website.
Any information transmitted to or posted to the Wightlink website by any means or for any reason whatsoever will be treated as non-confidential and non-proprietary and may be used, stored or disseminated by Wightlink for any purpose whatsoever permitted by law.

Web browsers may automatically accept Cookies. You can, however, change your browser to prevent Cookies from being stored. The law states that we can store cookies on your machine if they are essential to the operation of this site but that for all others we need your permission to do so.

If you would like to delete exisitng cookies on your computer or restrict the collection of cookies, please refer to the instructions for your file management software to locate the file or directory that stores cookies.  Information on deleting or controlling cookies is available at by visiting the settings for your interenet browser. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site and will be unable to make a booking on our ferries.

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