Live service status

Timetables

  1. Attending Meet the Team
  2. Punctuality and reliability
  3. Projects

Meet the Team

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  3. Meet the Team event

Have your say on our services

Next Meet the Team event: 30 October at Quay Arts

Our Meet the Team event is our chance to hear from you, our frequent customers, on how we can further improve the service we offer.

You’ll have the opportunity to meet a range of members from our Senior Team who each specialise in areas of the business, from customer service to operations. Come along to ask questions, discuss areas of concern and suggest changes you think will make our service better.

We’re hugely grateful for the feedback we receive and look forward to seeing some of you at the next session.

On this page

Attending Meet the TeamPunctuality and reliabilityProjects

Attending Meet the Team

Meet the Team events will be run as open sessions, so there’s no need to let us know you’re coming. Each event is in-person and will run outside of typical working hours, ensuring we can welcome as many of you as possible to share your thoughts with us.

There’s no need to attend from the start of each session – simply drop in a time that works for you within the two hour window.

Dates and further details for upcoming events are listed below.

Punctuality and reliability

We take punctuality very seriously and strive to provide the most reliable ferry service possible.

Each month, we’ll update the punctuality and reliability stats from all of our routes combined on our About Us page, alongside some information on how we calculate performance metrics.

Performance stats

Projects

We are constantly making improvements to our service, facilities and ports. Alongside annual refits for our fleet of ferries (essentially an MOT and service), we regularly undertake sizable projects designed to improve your experience when travelling with us.

Below, you can find out more about two of our most recent pieces of work at Ryde Pier and Portsmouth Harbour.

Ryde Pier improvements

We’ve created a safer, more convenient route for pedestrians, cyclists and vehicles on Ryde Pier with the introduction of a dedicated walkway on the previously unused tramway area.

The walkway is furnished with shelters and sits separately from the roadway, allowing vehicles and cyclists to travel up and down the pier away from pedestrians.

Explore Ryde Pier improvements

Portsmouth Harbour renovation

We recently completed an essential piece of work reconstructing our Portsmouth Harbour port after discovering problems with the structural beams beneath the building.

The £1.5 million project included renovating the port interior with improved toilet facilities, modern insulation and heating and a revamped Clipper Café.

Explore Portsmouth Harbour renovation

Wightlink in the Community

We’re dedicated to enriching life on the Isle of Wight through our Wightlink in the Community Scheme.

Through the program, we give travel support to various Island sports teams, athletes, charities and arts groups allowing them to compete and visit events on the mainland.

Wightlink in the Community

Accessible Travel and Blue Badge discounts

If you have a disability, reduced mobility, a medical condition or just need a helping hand, we’re here to help. Let us know in advance of your travel with us and we’ll do everything we can to accommodate you.

Blue Badge, ENCTS Card or Disabled Persons Railcard holder? You can benefit from up to 25% off your crossing.

Accessible travel and Blue Badge discounts
Foot passenger with bicycle boards FastCat ferry

Discounted Fares Scheme

If you live on the Isle of Wight and meet the eligibility of a ‘low income’ household, you may be able to benefit from the Discounted Fares Scheme.

The program provides a fixed-price discounted fare for travel to the mainland by car, motorcycle or on foot.

Discounted Fares Scheme