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Frequently asked questions

Are there lifts on board?

There are lifts on all our car ferries, but we would advise you to check before travelling if you must use the lift as they are sometimes unavailable if we are carrying out maintenance.

If you need lift access, you must call and book this at least 48 hours before you plan to travel. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.

You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 9am-6pm and Saturday and Sunday 9am-5pm or visit our Customer Service Point at port.