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Frequently asked questions

How do I check in?

It’s really easy. When you arrive, our staff will ask for your ticket. Simply show your ticket from either your mobile phone, or a printed ticket and we’ll check you in. If you don’t have these to hand you can quote the booking reference number instead.

Now your journey begins!

If you’re in a vehicle our staff will direct to you to the correct lane to wait to board the ferry. It may take a while before you’re loaded. We always have a mixture of cars, vans, coaches and freight. It’s like fitting a jigsaw together and that’s why it’s important to arrive on time. Check out our travelling by car page for more information.

If you’re on foot simply wait in the seating area for our staff to check in your ticket, then they’ll advise you when you can board the vessel. Check out our travelling as a foot passenger page for more information.