What happens if my sailing is delayed or cancelled?

If your sailing is cancelled, we will do our best to make sure you are on the next available sailing. If your sailing is cancelled or delayed by at least 90 minutes and you decide not to travel you can claim a full refund.

If you are delayed by more than 60 minutes to your scheduled arrival time, then you may be able to claim some of the cost back as compensation. You can’t claim compensation if you didn’t arrive or check in on time or if the delay was caused by problems Wightlink can’t control (like harbour movements or the weather).

For long delays (over 90 minutes) you may also be offered refreshments, such as a hot drink or water.

Check our compensation page for more details and to apply.