Your link to

Frequently asked questions

Will I get a refund if I cancel my booking?

Standard Tickets, if cancelled up to 24 hours before the scheduled sailing time, will be refunded less a £5.00 cancellation fee.

Our Economy Tickets, any Standard Tickets cancelled within 24hrs and tickets paid in full or in part with Tesco Clubcard Reward Partner Codes are non-refundable.

Booking fees and amendment fees are non-refundable.

You can request your refund by completing our online form here or by contacting our Contact Centre with your Booking Reference Number.

Refunds can take up to 28 days to show on your bank statement.