Changes to your booking
We are sorry we have had to change the time or date of your booking. If you would prefer a different departure time to the one you’ve been offered, see your options below.
How you may be affected
If you are booked to travel and your sailing has been moved, we will be contacting you directly via email and/or SMS. Your booking will be moved to a different sailing and you will have these options:
Agree to travel at the alternative booked sailing time offered by us.
Change the booking to another sailing, subject to availability. For many of you, you will be able to do this by logging into your online account.
Please note, if you can't amend your booking immediately after you've been notified, please try again in a few hours whilst our team are working on moving other customers.
Contacting us
If you are booked to travel on an affected sailing, we will be in touch with you directly. If you’d like to change your booking, you may be able to log into your account online and amend your sailings there, subject to availability. Please note, if you can’t amend your booking immediately after you’ve been notified, please try again in a few hours whilst our team are working on moving other customers.
If you need to contact us about any changes to your booking, please see your options below.
My booking was made through a ferry comparison site or on my behalf by a tour operator or a travel agent
If you have booked with us using AFerry, Ferrysavers or Direct Ferries or if your booking has been made on your behalf by a tour operator or travel agent, you will need to contact them directly in order for them to make changes for you.
I have booked directly with Wightlink
If you made a booking directly with us (i.e on the Wightlink website or over the phone) please use the links below.
I am an Accommodation Partner, Business, Coach, or Freight customer
If you are an Accommodation Partner, Business, Coach, or Freight customer please use the links below.
- Change your booking online via your ‘Agent login’ or your ‘Business customer login‘
- Change your booking by contacting us
- Call the Business Hub team on 023 9285 5260 for help with your enquiry